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Blackberry Administration Service Internet Explorer Cannot Display The Webpage

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OR If all the services are running fine,then Is BES is running on Windows 2008 or 2011 servers then check whether Security Update KB2393802 is installed or not. See any info in the logs? Turn off auto update of Java and don't update it. Welcome to the official BlackBerry Support Community Forums. this contact form

Try to access the web console by the IP Address of the BlackBerry Administration Service server. Privacy Policy Site Map Support Terms of Use Another sure sign that a BlackBerry Administration Service - Application Server service is crashing is the presence of multiple log files for the service. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. https://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Server/Cannot-open-BlackBerry-Administration-Service-Internet-Explorer/td-p/659505

Blackberry Administration Service Web Console Will Not Load

Click OK. Offline Page 1 of 2 1 2 > « User (Users Name) can not be started, ServerDN not defined, user may restart aft | Where to get CAL license for Back to top ↑ Workaround If the secondary network adapters are not being used by any other applications or processes, they can be disabled entirely to avoid confusion. In the To field, type your recipient's fax number @efaxsend.com.

Offline 09-20-2010, 05:00 AM #5 (permalink) Callum Knows Where the Search Button Is Join Date: May 2010 Model: 8520 PIN: N/A Carrier: Vodafone Posts: 16 Post Thanks: 0 I even tried adding some ReservedPorts 48855-48858, 45588-45588, 49955-49955, 45599-45599 as suggested on one site. If it something else, then the address format would need to be the following: https://:port/webconsole/login or https://:port/webconsole/login OR http://:port/webconsole/login or http://:port/webconsole/login Try the revised addresses if applicable. To confirm the port being used:  Click Start > Programs > Research In Motion > BlackBerry Enterprise Server > BlackBerry Server Configuration.

If the memory for both of the BlackBerry Administration Service processes stabilizes close to the expected ranges, and there is no sign of crashing, it is reasonable to expect that the Note: If the password is encrypted, additional steps from article 27980 will be required. Offline 09-20-2010, 10:23 AM #10 (permalink) Claytonj25 Knows Where the Search Button Is Join Date: Nov 2008 Location: Land O Lakes, FL Model: 8310 PIN: N/A Carrier: AT&T http://support.blackberry.com/kb/articleDetail?articleNumber=000028482 Replace FQDN_of_BAS_or_BAS_Pool_Name with the fully qualified domain name of either the server on which the BlackBerry Administration Service is installed, or the BlackBerry Administration Service pool name used in the environment.

Back to top ↑ Workaround Use alternate supported browsers such as Firefox, Chrome, or Safari. (Note: Safari on Windows platforms is not supported for BlackBerry Enterprise Service 12). Done a java update and i have also repaired BESX and still nothing. The web console is not being rendered by the BlackBerry Administration Service - Application Server service. This will automatically start the BlackBerry Administration Service Native Code Container service.

Bes Admin Console Page Cannot Be Displayed

To review the available secure connection options: Open Internet Explorer, click on the cog icon to access Tools, and select Internet Options.Click the Advanced tab.Scroll down the list to the Security look at this site Please be sure that the proper address formatting as shown above is being used when attempting to access the BlackBerry Administration Service web console. Blackberry Administration Service Web Console Will Not Load Offline 09-20-2010, 09:37 AM #6 (permalink) Claytonj25 Knows Where the Search Button Is Join Date: Nov 2008 Location: Land O Lakes, FL Model: 8310 PIN: N/A Carrier: AT&T Ensure that is the correct path for where the current jvm.dll is located.

please please please help!!! weblink Most commonly, Page cannot be displayed error is displayed in the browser. First things first: Are all the services running correctly? I can get into the administration console every time while in the bes server, but it is very spotty if I try from a different computer - every once in a

We installed around march time and it has worked fine up until last month. IMHLAR - I had a very similar issue that was some corrupt java files and RIM suggested I do a full un-install and reinstall to resolve it. Task 4:  Confirm that the URL was specified correctlyThere are two possible URL formats to access either services:BlackBerry Administration Service: https://:443/webconsole/login Web Desktop:  https://:443/webdesktop/login Note: These URLs should not be shortened as http://cmptp.com/blackberry-administration/blackberry-administration-service-cannot-login.html Applications that leverage the BlackBerry Web Services API may also be unable to connect.

Offline 09-20-2010, 10:03 AM #8 (permalink) Claytonj25 Knows Where the Search Button Is Join Date: Nov 2008 Location: Land O Lakes, FL Model: 8310 PIN: N/A Carrier: AT&T BAS-AS and BAS-NC no longer crash. For example: For 32-bit operating systems: C:\Program Files\Java\jrex.x.x_xx\binFor 64-bit operating systems: C:\Program Files (x86)\Java\jrex.x.x_xx\bin Type the appropriate command line: For 32-bit operating systems: keytool -delete -alias httpssl -keystore "C:\Program Files\Research In

Pick one server, and stop the BlackBerry Administration Service - Application Server and BlackBerry Administration Service - Native Code Container services on all other instances.

Till some time back!! Windows Firewall is disabled, so that's not the issue. The BlackBerry Administration Service - Application Server service is not finishing loading so can't render the web console page. What logs do you mean?

Offline 09-22-2010, 01:46 PM #19 (permalink) IMHLAR New Member Join Date: Sep 2010 Model: 8310 PIN: N/A Carrier: AT&T Posts: 2 Post Thanks: 0 Thanked 0 Times in Regards, Doertalk. 0 Message Active 5 days ago Accepted Solution by:LarryPratt2012-02-08 I am now able to get to the administrative consoles. After that, BESX web console began working immediately. his comment is here Replace NewKeyStorePassword with the password from step 1 or 2.

A long support call with RIM didn't really help. Re: BESX - Cannot login to webconsole or webdeskto... - BlackBerry Support Community Forums It may give you some direction on the logs and such. Log on to the server on which the BlackBerry Administration Service is installed, using the correct BlackBerry service account.Stop the following BlackBerry Administration Service services: BlackBerry Administration Service - Application ServerBlackBerry They did ask me to check if KB981852 was installed, but that wasn't my issue so it didn't really apply.

We faced the same issue few months back on 2 differnt servers and I have resolved it by adding aditional ports on one server and uninstalling the hotfix on the other. Administrators may be able to access the BAS from an affected machine by using the HTTP version of the BAS URL: http://FQDN:18180/webconsole/login where FQDN would be replaced with the organization's fully I have not upgraded Java. Error code: ERR_SSL_VERSION_OR_CIPHER_MISMATCH In Firefox, the following error is displayed: Secure Connection Failed An error occurred during a connection to .

One sign that the BlackBerry Administration Service is having problems is the memory usage of the process climbs after starting, and then the process disappears. Does the BAS service start or does it fail? Mike 0 Message Active 5 days ago Author Comment by:LarryPratt2012-02-08 The windows firewall is not enabled. If you have, and it hasn't been done correctly (quite often caused by automatic java updates), follow the steps listed in this RIM KB to update Java correctly.

To give thanks, click thumbs upClick to search the Knowledge Base at BTSC and click to Read The Fabulous ManualsBESAdmin's, please make a signature with your BES environment info.SIM Free BlackBerry Based on your feedback I can for any other possible solution. The BlackBerry Administration Service (BBAS-AS) log displays the following where x.x.x.x is the Internet Protocol (IP) address, followed by the port number: {main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2Fx.x.x.x-18180 {main} Connect with top rated Experts 14 Experts available now in Live!

Here is the log file of the error: Error encountered while starting server: I/O error occurred while attempting to update the configuration files. Join Now For immediate help use Live now! http://www.blackberry.com/btsc/KB17872 Lee 0 Message Active 5 days ago Author Comment by:LarryPratt2012-01-30 The services are all running OK.