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Blackberry Administration Service Page Cannot Be Displayed

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This registry information can be moved to the registry settings for another Windows user if BlackBerry Administration Service services have been altered. The exception is triggered and shown in the BAS-AS_err.log and BAS-NCC_err.log files. Getting Started Official BlackBerry Support Register · Connect with Facebook · Sign In · Help CommunityCategoryBoardDeveloper ResourcesUsers turn on suggestions Auto-suggest helps The following steps will help troubleshoot each of these scenarios if the login screen for the BlackBerry Administration Service is not accessible: 1. this contact form

Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks Steps required to workaround issue: Backup the configuration database, BESMgmtStop the BlackBerry Administration Service - Application Server services on all the nodes within the BlackBerry DomainStop the BlackBerry Administration Service - Task 3: Delete the self-signed SSL certificate On the task bar, click Start > All Programs > Accessories > Command Prompt.Change the directory to the bin folder for the appropriate version If it something else, then the address format would need to be the following: https://:port/webconsole/login or https://:port/webconsole/login OR http://:port/webconsole/login or http://:port/webconsole/login Try the revised addresses if applicable.

Blackberry Administration Service Cannot Display The Webpage

One sign that the BlackBerry Administration Service is having problems is the memory usage of the process climbs after starting, and then the process disappears. If they are stopped, start them. Navigate to the IPAll section and type the new port number chosen in the TCP Port field. Toggle navigation Enterprise Software Smartphones BBM IoT Apps Software Support Shop BlackBerry Knowledge Base Search Support BlackBerry Knowledge Base Article English English Français Español BlackBerry Knowledge Base Basic troubleshooting for

To confirm the port being used:  Click Start > Programs > Research In Motion > BlackBerry Enterprise Server > BlackBerry Server Configuration. This will automatically start the BlackBerry Administration Service Native Code Container service. This is due to the Windows Update increasing the minimum bit encryption length for the Diffie-Hellman ephemeral (DHE) key from 512 bits to 1,024 bits. Bes 5 Page Cannot Be Displayed A string of numbers is used to identify individual users in the HKEY_USERS location.

Back to top ↑ Workaround Run the UpgradeV20131127.sql manually in SQL Server Management Studio while connected to the BESMgmt configuration database which should work around the issue when the BAS services Blackberry Administration Service Console Note: If SSL password is known and want to replace a self-signed SSL certificate with a custom certificate for BlackBerry Device Service 6.2 follow article 32802  Task 1: Back up the web.keystore Try to access the web console by the IP address of the BlackBerry Administration Service server. http://support.blackberry.com/kb/articleDetail?articleNumber=000037047 Back to top ↑ Resolution To resolve this issue, complete the following steps: On the Microsoft SQL Server, click Start > Run.

Back to top ↑ Cause Windows Security Update - KB3061518 has been installed on the server hosting the BlackBerry Administration Service or the workstation used to access the console. Blackberry Administration Service Starts Then Stops This will also stop the BlackBerry Administration Service Application Server service.Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin from a machine that already has the certificates properly loaded into the web.keystore Back to top ↑ Resolution Regenerate the web.keystore as per article 36882 Note: SSL password is required, if password is unknown refer to steps in Task 2., to generate a Web.keystore refer For more information about BlackBerry Administration Service High Availability and the singleton role, please refer to the Planning Guide for your version of BlackBerry Enterprise Server in the documentation section of

Blackberry Administration Service Console

If the other BlackBerry Enterprise Server services do not start automatically, start them manually. Homepage This could be because the pool name was changed from the FQDN to a unique pool name to support BlackBerry Administration Service High Availability and the A Record wasn't added for Blackberry Administration Service Cannot Display The Webpage Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks Bes 5 Admin Console Page Cannot Displayed To view the pool name in use: Click Start > Programs > Research In Motion > BlackBerry Enterprise Server > BlackBerry Server Configuration.Switch to the BlackBerry Administration Service - High Availability

If there are a lot of log files for either service, the service is likely crashing and restarting. weblink Task 2: How reset the web.keystore SSL password (For BES 5.0.x) Note: If password is known skip to Task 3. It is the password associated with the self signed SSL certificate used by the BlackBerry Administration Service for secure web traffic. Type CMD and click OK. Bes Admin Console Page Cannot Be Displayed

Validate the address format being used to access the web console. Log on to the server on which the BlackBerry Administration Service is installed, using the correct BlackBerry service account.Stop the following BlackBerry Administration Service services: BlackBerry Administration Service - Application ServerBlackBerry However, the BlackBerry Administration Service is expecting this password to be encrypted and as such is expecting it in a different format, which causes an exception very early in the BlackBerry navigate here The keystore password is stored in, and read by the BlackBerry Administration Service services, from the HKEY_USERS section of the registry.

Start the BlackBerry Administration Service services. Blackberry Administration Service - Application Server The BlackBerry Enterprise Server logs are stored by default in the following location: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs Check the folder with the current date. This can cause substantial damage to the Windows® operating system.

Use a port that is not currently being used.

In the IP1, and IP2 blocks, type the same port number in TCP Port field. Manually changing the account can lead to problems. In addition to the Primary, if there is a Standby server (HA configuration): To repeat this process on another BlackBerry Administration Service, perform the following steps: Stop the BlackBerry Administration Service Blackberry Administration Service Login Double-click TCP/IP > IP Addresses tab.

Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks Verify the SQL Server Browser service is running. Also the BlackBerry Administration Service Application Server and the BlackBerry Administration Service Native Code Container log files might not be generated. his comment is here Take a full backup of the Windows registry.Log into the server running the BlackBerry Administration Service as the user which was last used to run BlackBerry Enterprise Server setup software.Click Start

The web console is not being rendered by the BlackBerry Administration Service - Application Server service. The BlackBerry Administration Service - Application Server service is crashing and restarting. Confirm the port being used by the web console. See the Additional Information section of this article for further details.

For Windows Server 2008 R2: Click Start.Click Network.Click Network and Sharing Center.Click Change Adapter Settings.Press the ALT keyClick AdvancedClick Advanced Settings(If you are prompted for an administrator password or confirmation, type Welcome to the official BlackBerry Support Community Forums. This can be changed during installation, or modified after the fact according to the needs of the environment. If the web console page can't be accessed from the instance in the pool that was chosen for troubleshooting, another instance should be forced into the singleton role by stopping all

Logging in to the web console is not possible. The webkeystorepassword is stored in 2 places. In Task Manager, the BBAS-AS.exe process does not go above approximately 22MB. If the login page still doesn't display, continue with the following troubleshooting steps.

Restart the BlackBerry Administration Service - Native Code Container (BAS-NCC) service. In the BAS-AS_err.log following error message appears:mssql-persistence--service.xml was not found (could not be updated)Note: The BAS-AS_err.log can be found in the :\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\jboss\ejb\bin\ directory. The amount of memory used by both processes varies depending on BlackBerry Enterprise Server version and amount of memory available on the server, but it is useful to notice the memory increasing over