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Blackberry Web Administration Page Cannot Be Displayed

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You will not find the user's name. Task 2: How reset the web.keystore SSL password (For BES 5.0.x) Note: If password is known skip to Task 3. Back to top ↑ Resolution Verify the binding order of the network cards and make sure the correct network card (the desired IP address of the BlackBerry Administration Service server) is at The BlackBerry Enterprise Server logs are stored by default in the following location: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs Check the folder with the current date. this contact form

In such a case, the current password would reside in the user data for the users that was most recently used to install or update the BlackBerry Enterprise Server software. Stop the BlackBerry Administration Services on both of the BlackBerry Administration Service instances.2. Back to top ↑ Additional Information The error appears when the password stored in the web.keystore file does not match the corresponding password in the Windows registry. During setup of BlackBerry Enterprise Server software, the web keystore password is created, and the Windows registry updated with the appropriate data.

Blackberry Administration Service Web Console Will Not Load

Stop the following BlackBerry Enterprise Server services: BlackBerry Router BlackBerry Dispatcher BlackBerry Controller BlackBerry Administration Service - Application Server BlackBerry Administration Service - Native Code Container Start the services in the Also make sure that the named pipe and TCP/IP is enabled in the SQL server. The current webkeystore exists in: The Windows registry.The web.keystore file in the BlackBerry Administration Service install directory. Note: The server hosting the BlackBerry Administration Service may need to be rebooted to implement the change in the network adapater bind order.

Toggle navigation Enterprise Software Smartphones BBM IoT Apps Software Support Shop BlackBerry Knowledge Base Search Support BlackBerry Knowledge Base Article English English Français Español BlackBerry Knowledge Base Basic troubleshooting for Note: If the exact user which would have the proper webkeystore password in the registry is not known, you should be able search the HKEY_USERS section of the Windows registry for This will automatically start the BlackBerry Administration Service Native Code Container service. Bes Admin Console Page Cannot Be Displayed Click on the Synchronize button to update the service-ports-bindings.xml If the ports are correct, then obtain an export of the web.keystore file used by BAS via the keytool.

The following steps will help troubleshoot each of these scenarios if the login screen for the BlackBerry Administration Service is not accessible: 1. Blackberry Administration Service Cannot Display The Webpage For Windows Server 2003: Right-click My Network Places.Select Properties or Control Panel, then Network Connections.Click Advanced, then click Advanced Settings.Under the Adapters and Bindings tab, verify that the correct binding order Type netstat -an. http://support.blackberry.com/kb/articleDetail?articleNumber=000037047 It is possible that the machine name that is in the shortcut does not point to a valid DNS record in the environment.

Start the BlackBerry Administration Service services. Bes 5 Page Cannot Be Displayed On the BlackBerry Enterprise Server, go to Start > All Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration. If the web console page can't be accessed from the instance in the pool that was chosen for troubleshooting, another instance should be forced into the singleton role by stopping all The login failed.)at org.jboss.resource.adapter.jdbc.local.LocalManagedConnectionFactory.createManagedConnection(LocalManagedConnectionFactory.java:179)at org.jboss.resource.connectionmanager.InternalManagedConnectionPool.createConnectionEventListener(InternalManagedConnectionPool.java:577)at org.jboss.resource.connectionmanager.InternalManagedConnectionPool.getConnection(InternalManagedConnectionPool.java:262)(date):{main} [com.rim.bes.bas.authenticationmanager.AuthenticationManagerUtilities] [FATAL] [BBAS-4001] {unknown} initializeCredentialCacheAsRequired could not read credentials for BAS-AS, com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: Caught unhandled RuntimeException in org.jboss.ejb3.EJBContainerInvocation method getAuthenticationCredentialsLocal - org.hibernate.exception.GenericJDBCException: Cannot open connection Back

Blackberry Administration Service Cannot Display The Webpage

Please be sure that the proper address formatting as shown above is being used when attempting to access the BlackBerry Administration Service web console. http://support.blackberry.com/kb/articleDetail?articleNumber=000035956 Back to top ↑ Workaround If the secondary network adapters are not being used by any other applications or processes, they can be disabled entirely to avoid confusion. Blackberry Administration Service Web Console Will Not Load This will also stop the BlackBerry Administration Service Application Server service.Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin from a machine that already has the certificates properly loaded into the web.keystore Blackberry Administration Service Console If the web console page cannot be displayed, and the address has been confirmed using the steps above, the state of the services is the next thing to focus on.

In an environment with BlackBerry Administration Service High Availability, multiple BlackBerry Administration Service instances form a pool to share the load and provide redundancy. One instance in the pool will have the role of weblink Report Inappropriate Content Message 5 of 9 (8,293 Views) 0 Likes knottyrope Guru III Posts: 32,169 Registered: ‎06-25-2008 My Device: I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Click here to Backup the data on your BlackBerry Device! Logging in to the web console is not possible. Bes 5 Admin Console Page Cannot Displayed

Buy my KnottyRope App hereBES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V Report Inappropriate Content Message 9 of 9 (7,975 Views) 0 Likes « Message Listing Back to top ↑ Cause This symptom can occur after installing BES 5.0.4 MR7. The installation will appear to succeed without errors and no errors are reported during the update. Expand SQL Server 2005 Network Configuration and select "Protocols for ". navigate here If the lines are present, the web console page should be available unless it isn't being addressed properly.  2.

This registry information can be moved to the registry settings for another Windows user if BlackBerry Administration Service services have been altered. Blackberry Administration Service Starts Then Stops It is possible that there may be multiple user keys in HKEY_USERS that contain a WebKeyStorePass string value, depending on the history of activity on the server. Browse to the appropriate path: For 32-bit operating systems: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\bas\bin\web.keystoreFor 64-bit operating systems: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\bas\bin\web.keystore Right-click on web.keystore and select Copy.Right-click

For example, the default path for JRE 1.7u65 will be:C:\Program Files (x86)\Java\jre1.7.0_65\binOpen a command prompt and navigate to the directory containing the keytool.exe utility and run the following command to pipe

For more information about the installation requirements, see the Installation and Configuration Guide for the appropriate version of the BlackBerry Enterprise Server, from the Documentation for Administrators. IP1, IP2, etc). A string of numbers is used to identify individual users in the HKEY_USERS location. Blackberry Administration Service - Application Server Document and back up the registry entries prior to implementing any changes.To work around this issue, complete the following steps:Log into the BlackBerry Enterprise Server using the BlackBerry Enterprise Server service

Switch to the BlackBerry Administration Service - High Availability tab. BAS-NCC.exe typically stabilizes with 40,000 to 100,000 KB of memory usage. Back to top ↑ Follow Us BlackBerry Blog Facebook Twitter Youtube Flickr Customer Service Contact Us Support Corporate Company Investors Careers News Customer Service Corporate Responsibility Legal Info Overview Accessibility Trademarks his comment is here It's important, and FREE!Click "Accept as Solution" if your problem is solved.

This usually occurs because the service account used to run the BlackBerry Administration Service services has been changed in the Windows Services console. Note: If SSL password is known and want to replace a self-signed SSL certificate with a custom certificate for BlackBerry Device Service 6.2 follow article 32802  Task 1: Back up the web.keystore First Step: Open Windows Services on the one server that is running the BlackBerry Administration Service, and check the state of both the BlackBerry Administration Service - Application Server and BlackBerry Administration