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Call Cannot Be Queued Avaya

RE: "Call cannot be queued" mgoston (Programmer) 16 Jun 14 15:13 Why is there a '#' in some of the steps? Destination Reconnects the QCC operator to the destination and puts the source on hold while the call is split. The operator can press this button and dial the feature code to use a feature. (The MLX QCC has a fixed Feature button.) Handset/ Headset Mute (MLX-20L) Turns the handset or n Basic? weblink

For returning calls, the factory setting returns calls to the originating operator position (the initiator). Topics Description QCC Operation - Call Delivery QCC Operation - Operator Availability QCC Operation - Extending Calls QCC Features QCC Buttons QCC Options QCC Queue Priority QCC Queue Join Us! *Tek-Tips's functionality depends on members receiving e-mail. Group Coverage calls are not programmed to ring at any specific QCC.

The backup position can be any individual extension (including one that is not an operator position), the QCC queue, or a Calling Group. CALL VECTOR 20 Number: 20 Name: Multimedia? I am thinking this vector needs to be rewritten.

On other types of lines, the caller hears an error tone. aarendsen View Public Profile Find all posts by aarendsen « Previous Thread | Next Thread » Thread Tools Show Printable Version Display Modes Linear Mode Switch to Hybrid Mode Switch to Calls to the LDN. Each of these buttons is described following these figures.

The fifth Call button on a QCC can be programmed to send Voice Announce calls to other extensions if Voice Announce for QCCs is turned on. This Forum is provided solely for the use and convenience of Avaya customers and partners. Calls to unassigned extensions can be programmed either to receive a fast busy signal or to be directed to a backup position. directory y EAS?

Please try the request again. Talk With Other Members Be Notified Of ResponsesTo Your Posts Keyword Search One-Click Access To YourFavorite Forums Automated SignaturesOn Your Posts Best Of All, It's Free! Maybe the vector needs to be rewritten to handle callers in a more efficient way. EVENT CATEGORY Category: vector REPORT PERIOD Interval: a From: / / : To: / / : SEARCH OPTIONS Vector Number: Event Type: Extension: Interval: a From: 12/15/00:00 To: 12/15/23:00 Vector Number:

Position Busy Temporarily takes the QCC out of service. https://support.avaya.com/public/index?page=content&id=SOLN245320&pmv=print&impressions=false y Variables? On a dial-in tie trunk. Call center has 3 skills, incoming calls will be transferred to VDN 0599, vector 20 checks business time and route call to VDN 222, vector 22 queues call to 3 skills

No other use is permitted. have a peek at these guys Click Here to join Tek-Tips and talk with other members! Any suggestions would be appreciated. Personal Line and Pool buttons cannot be assigned to a QCC.

When headset operation is on, the green LED next to the button is on; the QCC operator must use a headset or the speakerphone. n 01 wait-time 0 secs hearing silence 02 # 03 goto vector 12 @step 1 if time-of-day is all 18:50 to all 18:49 04 goto vector 12 @step 1 if time-of-day The system returned: (22) Invalid argument The remote host or network may be down. http://cmptp.com/call-cannot/call-cannot-connected.html Get Support for Avaya Products HERE!

Night Service Turns Night Service on and off. n Attendant Vectoring? When the feature is on and a call arrives at the QCC, the operator is connected to the call automatically.

They cannot be directed to an individual QCC because they are always made to a specific operator position by the caller: Calls signed in (Follow Me) or forwarded to a QCC

One call made it into the queue, one did not. n Lock? Please try the request again. Your cache administrator is webmaster.

Am I overlooking something? Calls received on DID or dial-in trunks programmed to reach a QCC operator's extension rather than the QCC queue. December 15, 2009 11:15 PM Any body has experience about case as below, pls provide me some advices? http://cmptp.com/call-cannot/call-cannot-be-completed-at-the-moment.html Is it a feature?

Close Reply To This Thread Posting in the Tek-Tips forums is a member-only feature. Loud-speaker Paging (4424LD+) Selects the first available Loudspeaker Paging line so that the QCC operator can page an individual or group. n Holidays? Application Development Forum Avaya Networking Products All times are GMT -7.

It means that call can not be queued to skill 1 and 2 (see detail of vector 22 as above ). Join your peers on the Internet's largest technical computer professional community.It's easy to join and it's free. Red Flag This Post Please let us know here why this post is inappropriate. The vector failed at steps 7, 13, and 17 for the caller that did not make it into the queue.

Please try the request again. The factory settings can be changed so that each type of call is either directed to a different and/or additional QCC or is not directed to any of the QCC operator Your cache administrator is webmaster. The following types of calls are assigned only a queue priority level.

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